How much is it costing you every month to work that debt...
Even though I can't see any of you, if I asked you by a show of hands how many of you liked waiting on hold with insurance carriers, I don't think I would see a single hand raised. Understanding your patients is a different story, but still not an area where you would like to spend your working hours making phone calls.
With today's simple technology of call waiting, the get through rate to patients is 10% or less when you're making the calls. Sending additional statements to them after they've been avoided for 60 days isn't likely to generate a different response on month 5, then on month 4.
What are your options and what is it costing you to delay working with a 3rd party?
Transworld Systems provides a diplomatic approach to collections at a fixed cost averaging $10 dollars or less per account. You don't have to worry about percentages and since you control the 1st part of our service, it's as Diplomatic as you are. It costs an average of $5 dollars per month to work any given account (labor, stamps, letter, phone-call, etc...), the internal savings alone of working with a fixed fee 3rd party is worth the price of admission. Not to mention that we attempt to make contact 5 times in 40 days. How long does it take you to make 5 points of contact?
As many of you reading this know, once you send an account over to a traditional collection service, you can forget about that account until you receive payment. If you ever receive payment is more like it!. Now, if you did receive any money back, the amount was likely 33% less then the submitted dollar amount. 33% is the national average collection agencies charge and that can go up, as the fee is also dependent on age.
Another important piece of information is that the FDCPA mandates that a 30 day dispute letter be sent to the patient before calls begin. If the patient was legitimately trying to pay, but avoided you to buy some time, a 3rd party will most likely get them back on track. Again, why pay a 33% fee when a fixed fee is available.
Transworld has bee in service for over 40 years and is the largest collection agency in the Country. We are an Adminiserve partner to MGMA for over 11 years and Peer reviewed by HfMA 3 years running.
For a free A/R analysis, please contact me;
Steven Wener
Account Executive
760 300 9166
steven.wener@transworldsystems.com
www.transworldsystems.com
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